Last Updated: [11-08-2026 ]
1. About The Muscle Factory
The Muscle Factory is an online store offering fitness and gym apparel and related products through its website.
Business Name: TheMuscl;efactory
Email: themusclefactoryindia@gmail.com
Throughout these Terms & Conditions, “The Muscle Factory”, “we”, “us”, or “our” refers to the business operating this website. “Customer”, “you”, or “your” refers to any person accessing the website or placing an order.
2. Acceptance of Terms
By using our website or purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with any part of these terms, please do not use the website or place an order.
We reserve the right to update, modify, or change these Terms & Conditions at any time. Any changes will become effective when published on this page.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, specifications, and other information displayed on the website are accurate.
Actual product colours may vary slightly depending on your device or screen settings. Minor variations in appearance, measurements, stitching, printing, or other manufacturing characteristics may occur.
4. Product Size and Size Chart
Customers are responsible for selecting the correct product size before placing an order.
Please carefully review the size chart provided on the respective product page before completing your purchase.
We strongly recommend checking your measurements against the size chart rather than relying solely on your usual clothing size.
5. Orders
An order is considered confirmed after successful payment and confirmation by the website or The Muscle Factory.
We reserve the right to refuse, cancel, or limit an order in circumstances including product availability issues, incorrect product or pricing information, suspected fraudulent or unauthorized transactions, incorrect customer information, or other circumstances that may prevent us from fulfilling an order.
6. Pricing
All product prices displayed on the website are subject to change without prior notice.
We reserve the right to correct pricing, product, or listing errors. The price applicable to an order is the price displayed when the order is successfully placed, subject to correction of any obvious technical or pricing error.
7. Payment
The Muscle Factory accepts online payment methods made available on the website.
Cash on Delivery (COD) is not available.
The customer is responsible for ensuring that payment information is accurate and that the customer is authorized to use the selected payment method.
8. Cancellation Policy
Once an order has been successfully paid for, the order cannot be cancelled by the customer.
Payments made for confirmed orders are non-refundable.
Customers should carefully review the product, size, quantity, colour/variant, shipping address, and contact details before completing payment.
9. No Return Policy
The Muscle Factory does not accept product returns.
Customers are requested to carefully check the product details and size chart before placing an order.
10. Size Exchange Policy
Size exchange may be available subject to the conditions specified by The Muscle Factory and product availability.
For an exchange to be considered, the product must be unused, unwashed, unworn, in original condition, with original tags, labels and packaging intact, and without damage, stains, odour, alteration, or other signs of use.
Customers may be required to bear applicable shipping or other exchange-related charges.
The Muscle Factory reserves the right to reject an exchange request if the product does not meet the applicable conditions.
Size exchange does not constitute a refund or return.
11. No Refund Policy
The Muscle Factory does not provide refunds for customer-initiated order cancellations, incorrect size selection, change of mind, or other circumstances where the customer has selected or ordered the product incorrectly.
Once payment has been completed, the payment is non-refundable, except where otherwise required by applicable law.
12. Shipping and Delivery
Shipping charges will be applicable based on the customer’s designated delivery area and the applicable shipping cost.
Delivery timelines may vary depending on delivery location, courier availability, weather, public holidays, operational circumstances, and other events outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address, phone number, and other information required for delivery.
13. Delivery Address
Customers must carefully verify their delivery address before completing payment.
If an order has already been processed and an incorrect or incomplete address is provided, additional shipping or re-delivery charges may be payable by the customer.
14. Incorrect, Damaged, or Defective Products
If you receive an incorrect, damaged, or apparently defective product, contact The Muscle Factory customer support as soon as possible after delivery.
Customers may be required to provide clear photographs, videos, order details, packaging information, or other evidence for assessment.
Any resolution will be determined after verification and in accordance with applicable law and the applicable exchange policy.
15. Website Use
You agree to use this website only for lawful purposes.
You must not use the website for fraudulent or unlawful activities, attempt unauthorized access, interfere with website security, copy or exploit website content without authorization, upload malicious software, or misuse another person’s information.
We reserve the right to restrict or terminate access where these terms have been violated.
16. Intellectual Property
All content appearing on the website, including logos, brand names, product photographs, graphics, text, designs, product descriptions, website layout, images, videos, and other materials, is owned by or licensed to The Muscle Factory unless otherwise stated.
Such content may not be copied, reproduced, modified, distributed, republished, or commercially exploited without prior written permission.
17. Third-Party Services
Our website may use third-party services such as payment gateways, delivery partners, analytics providers, hosting providers, or other service providers.
Use of such services may be subject to the terms and privacy policies of the respective third parties.
18. Privacy
Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.
By using the website and placing an order, you acknowledge that you have read and understood our Privacy Policy.
19. Disclaimer
We make reasonable efforts to maintain accurate information on the website. However, we do not guarantee that the website will always be uninterrupted, error-free, completely accurate, or available at all times.
Website content may occasionally contain typographical, technical, pricing, availability, or other errors, and we reserve the right to correct such errors.
20. Limitation of Liability
To the maximum extent permitted by applicable law, The Muscle Factory shall not be liable for indirect, incidental, consequential, or other losses arising from use of the website or products purchased through the website, except where such liability cannot lawfully be excluded.
Nothing in these Terms & Conditions is intended to exclude or restrict rights or protections that cannot legally be excluded under applicable law.
21. Events Beyond Our Control
The Muscle Factory shall not be responsible for delays or inability to perform its obligations caused by circumstances beyond its reasonable control, including natural disasters, extreme weather, government restrictions, strikes, transportation disruptions, internet or technology failures, courier disruptions, or other unforeseen events.
22. Fraudulent Transactions
We reserve the right to investigate and take appropriate action against transactions that appear fraudulent, unauthorized, suspicious, or otherwise unlawful.
Orders associated with suspected fraudulent activity may be cancelled or withheld.
23. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.
Any dispute arising from or relating to the use of this website or purchase of products shall be subject to the jurisdiction of the competent courts having jurisdiction over [City, State, India], subject to applicable law.
24. Changes to These Terms
The Muscle Factory reserves the right to modify these Terms & Conditions from time to time.
The updated version will be published on this page with the revised “Last Updated” date.
25. Contact Us
The Muscle Factory
Email: themusclefactoryindia@gmail.com
Website: https://themusclefactory.co.in/
Phone: [Contact Number]
By using The Muscle Factory website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.