Last Updated: [11-08-2026]
1. Business Information
Business Name: TheMuscl;efactory
Email: themusclefactoryindia@gmail.com
Website: https://themusclefactory.co.in/
For privacy-related questions or requests, you can contact us at the email address above.
2. Introduction
The Muscle Factory (“The Muscle Factory”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website.
This Privacy Policy explains how we collect, use, store, and protect information when you visit or use https://themusclefactory.co.in/.
By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.
3. Information We Collect
When you use our website, create an account, place an order, contact us, or otherwise interact with us, we may collect information that you voluntarily provide.
This may include your full name, email address, mobile or telephone number, billing address, shipping/delivery address, order details, product and size information, payment-related information, information provided when contacting customer support, and other information you voluntarily provide to us.
We only collect information that is reasonably necessary to operate our website, process orders, provide customer support, and deliver our services.
4. Payment Information
Online payment options are available on our website.
When you make a payment, your payment may be processed through a third-party payment gateway or payment service provider.
We may receive information necessary to confirm and manage your transaction, such as payment status, transaction reference, order amount, and other transaction-related information.
We do not intend to store your complete debit card, credit card, UPI PIN, CVV, or banking passwords on our own systems.
Payment information may be processed directly by the relevant payment service provider according to its own privacy policy and security practices.
5. How We Use Your Information
We may use the information collected from you for processing and fulfilling orders; confirming payments; arranging delivery; providing customer support; processing eligible size-exchange requests; communicating about orders; responding to enquiries; maintaining transaction records; improving our website, products, and customer experience; detecting and preventing fraudulent or unauthorized transactions; complying with applicable legal and regulatory requirements; and protecting our business, website, customers, and legal rights.
We will use your personal information only for legitimate business purposes and as permitted by applicable law.
6. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically by the website or third-party technologies used on the website.
Depending on the technologies enabled, this may include IP address, browser type, device type, operating system, pages visited, website activity, date and time of visits, referring website or source, and other technical information.
This information may be used to maintain website security, understand website usage, improve performance, and provide a better user experience.
7. Cookies
Our website may use cookies and similar technologies.
Cookies are small files that may be stored on your device when you visit a website.
Cookies may be used for purposes such as keeping the website functioning properly, remembering certain preferences, understanding website traffic and usage, improving website performance, and supporting website functionality.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
8. Sharing of Personal Information
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted third-party service providers when required to operate our business and provide services to you.
These may include payment gateway or payment service providers, courier and delivery partners, website hosting and technology providers, website analytics or security providers, customer-support service providers, professional advisers where necessary, and government authorities or law-enforcement agencies where required by law.
Only information reasonably necessary for the relevant purpose should be shared with such parties.
9. Delivery and Courier Information
To deliver your order, we may provide necessary customer information to our courier or logistics partners.
This may include your name, mobile number, shipping address, and order information.
Such information is used for delivery and related logistics purposes.
10. Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
While we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted or stored electronically.
11. Retention of Personal Information
We may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
Information may be retained for completing transactions, maintaining business and accounting records, handling customer-service matters, resolving disputes, preventing fraud, and meeting legal, regulatory, tax, or accounting requirements.
When personal information is no longer reasonably required, it may be deleted or securely disposed of, subject to applicable legal requirements.
12. Your Rights and Choices
Depending on applicable law, you may have rights regarding your personal information, including requesting information about personal data held by us, requesting correction of inaccurate information, requesting deletion where legally permitted, withdrawing consent where processing is based on consent, and raising a concern regarding the handling of your personal information.
To make a privacy-related request, contact us at themusclefactoryindia@gmail.com.
We may need to verify your identity before processing certain requests.
13. Marketing Communications
If we send promotional or marketing communications, you may request to stop receiving such communications.
You can contact us at themusclefactoryindia@gmail.com to request that your information not be used for promotional communications, subject to applicable law and legitimate business communications.
Order-related, transactional, or service communications may still be sent when necessary to complete or manage your order.
14. Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate authorization where required by law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us at themusclefactoryindia@gmail.com.
15. Third-Party Websites and Services
Our website may contain links to third-party websites, services, payment providers, social media platforms, or other external websites.
If you visit a third-party website or use a third-party service, that third party’s privacy policy and terms may apply.
The Muscle Factory is not responsible for the privacy practices, content, security, or policies of third-party websites or services.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
16. Fraud Prevention and Legal Compliance
We may collect, use, retain, or disclose information where reasonably necessary to detect or investigate fraudulent transactions, prevent unauthorized activity, protect our website and customers, enforce our Terms & Conditions, respond to legal requests, and comply with applicable laws, regulations, court orders, or government requirements.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable legal requirements.
When changes are made, the updated Privacy Policy will be published on this page along with a revised “Last Updated” date.
We recommend reviewing this page periodically.
18. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.
TheMusclefactory
Email: themusclefactoryindia@gmail.com
Website: https://themusclefactory.co.in/
Phone: [Contact Number]
19. Consent
By using our website, providing your personal information, or placing an order, you acknowledge that you have read and understood this Privacy Policy.
Where consent is required by applicable law, we will obtain consent in the manner required by law.